Terms and Conditions of Wholesale Sales
All retailers must have LALA CURIO’S approval for distribution in each location requested to carry products, including on-line.
MINIMUM OPENING ACCESSORY ORDER:
- HKD $10,000.
- If ordering certain lines independently, such as frames or ornaments, please contact the wholesale department for minimum order requirements.
Example: Candles $1000 minimum order.
MINIMUM OPENING FURNITURE ORDER:
- 5 unique items.
- Custom upholstered furniture has an estimated lead time of 12 – 14 weeks, depending on availability of fabric.
- No COD’s, cancellations, or changes to orders after the order is placed. All orders are final sale.
MINIMUM REORDER AMOUNT: $500.00 ANNUAL OBLIGATION: $3,000.00
- Goods must be paid in full prior to shipping.
- LALA CURIO accepts the following payment methods: Credit Card, Pre-payment by Check.
- Customers may apply for Net30 Terms after one year of consistent business with a minimum of 3 orders, excluding any backorder shipments.
- Once you have met this requirement, please contact your account executive for application details.
- All accessory orders will be shipped FEDEX, unless a freight forwarder is specified.
- Orders shipped by LALA CURIO within HONG KONG will be charged shipping fees equal to 10% of the order (increased fees may apply for large items or expedited delivery).
- Retailers may arrange for pickup from our Wan Chai showroom at no additional cost. The retailer will be responsible for all transit charges and damages ex-factory.
- All furniture is FOB Conover, NC. Pick-up and delivery arrangements and payment are the responsibility of the retailer.
- Items not picked up within two weeks of notification may accrue storage fees.
(These terms exclude European orders which will be invoiced and sent from our HK location. Separate Terms & Conditions apply.)
- All orders will be shipped FEDEX, unless a freight forwarder is specified.
- Actual FEDEX quotes will be added to the order total.
- Orders may be shipped to a HK domestic forwarder incurring shipping charges equal to 10% of the order (extra furniture fees may apply).
- LALA CURIO will not be responsible for any shipping cost or damages incurred past domestic delivery.
- Retailers may pickup from our HK showroom at no additional cost. The retailer will be responsible for all transit charges and damages ex-factory.
IN CASE OF BREAKAGE IN TRANSIT
- Shortage and damage claims must be made within 5 working days of order receipt.
- Save all package materials and call us at +852 2528 5007 as soon as damage is noticed.
- Please send a photograph of the damaged piece inside of the packaging.
- We cannot honor your claim unless this procedure is adhered to as carrier may require that cartons be inspected before sending replacements.
RETURNS, CREDITS & EXCHANGES
- No returns will be accepted without a LALA CURIO return authorization number.
- All furniture items are Final Sale.
- Damaged or defective merchandise will be replaced rather than refunded.
- Customers returning items will be charged a 15% restocking fee.
- Non-saleable merchandise will be returned to you at your expense.
- Call +852 2528 5007 for a Return Authorization Number.
- All backorders will be automatically shipped as available, within 6 months of start ship date, unless customer specifically notifies us with written instructions to cancel back orders.